• Warn others and evacuate to a safe location immediately.
• Avoid sources of ignition such as smoking, operating electric appliances/devices or vehicles, using a phone or cell phone, switching on/off lights, or any other action that might create a spark.
• From a safe place call VMUS immediately at 1-877-760-8687, or call 911

To apply for service, please fax or email a completed Electric and Natural Gas Service Application to VMUS customer service (contact information listed below).   A VMUS representative will contact you to discuss your electrical and/or gas service needs.

• VMUS Fax: (760) 269-0039
• VMUS Email: UtilityServices@victorvilleca.gov

Potential hazards should not be disregarded.  Any suspicions of a gas leak or rupture should be immediately reported to VMUS.  VMUS and its contractors are highly trained and qualified to recognize and react to any abnormal operating conditions that may occur.

Natural gas is a very safe form of energy but must be handled with care and respect.  The safe and efficient operation of the natural gas system is a public concern.  Incidents are rare but may occur, including leaks, ruptures, and ignition.  Potential hazards may include construction or excavation near the gas facilities, land movement due to earthquakes, flooding or landslides, and other events that may damage the gas facilities. 

Indications of a gas leak or rupture include:

• The smell of unusual odor, like that of rotten eggs.  Natural gas is colorless and odorless, but odorant has been added to help customers smell gas if a leak were to occur. 
• An unusual hissing or roaring noise coming from the ground or an above-ground pipeline.
• Discolored vegetation surrounding a pipeline, or water or dirt/dust blowing into the air. 

VMUS Emergency Hotline: 1-877-760-VMUS (8687)
Power outages, gas leaks, and all other emergencies for services provided by VMUS should be reported promptly using the emergency hotline.

Residential utility-related emergencies should be reported by dialing 911 by or contacting your service provider directly.

Residents with extra trash from an event can call our Customer Service Division at (760) 955-5001 to arrange for pick up of additional bags of trash for $2.54 per bag.  If you want an extra trash cart/barrel, Customer Service can arrange to have a second trash barrel delivered and added to your account for the additional cost of $13.62 per month. 

•  Improved visual aesthetic appeal of nearby parcels, medians, paseos and pocket parks,
• Improved dust control and erosion resistance,
• Improved drainage and flood control,
• Enhanced desirability of properties and property values,      
• Generally reduced property related crimes, particularly vandalism, as a result of a well-maintained neighborhood,
• Moderate temperatures and enhanced noise attenuation from well maintained
  landscaping, Unique identity and character of each community, and improved access to health and fitness opportunities.

The LMADs are governed by the legal requirements of Proposition 218 (Article XIIID of the California Constitution) as well as the provisions of the Landscaping and Lighting Act of 1972 (the "1972 Act").  Every year, the City, in its role as administrator of the various LMAD/DFAD/MAD levies an assessment on each parcel within each LMAD/DFAD/MAD, in accordance with existing law, based upon the special benefit that each such parcel receives from the improvements to be maintained from the proceeds of such assessments. 

The revenues collected for each LMAD/DFAD/MAD are intended for use within the boundaries of the LMAD/DFAD/MAD from which it is collected.  Ever since Proposition 218 was approved by the voters in 1996, increased assessment rates cannot be levied without submitting the proposed increases to the property owners within the affected LMAD/DFAD/MAD in an assessment ballot procedure for property owner approval.

Each LMAD/DFAD/MAD is administered by Public Works City Hall staff that is responsible for ensuring that all parcels within each LMAD/DFAD/MAD are accurately assessed annually on the tax roll for the special benefit received by such parcels from the improvements for such LMAD/DFAD/MAD.  The revenues received are only expended for the improvements that specially benefit the parcels within the respective LMAD/DFAD/MAD. The City's Public Works Department administers all the maintenance contracts and supervises in-house and contracted maintenance staff.

There are 8 LMADs, 3 DFADs and, 2 MADs as follows:

Landscape Maintenance Assessment Districts (LMAD): 

1. LMAD #1—City Wide

2. LMAD #2—Eagle Ranch

3. LMAD #3—Brentwood

4. LMAD #4—Old Town

5. LMAD #5—Vista Verde

6. LMAD #6—City Wide II

7. LMAD #7—Talon Ranch

8. LMAD #8—West Creek

Drainage Facilities Assessment Districts (DFAD):

1. DFAD #1—City Wide

2. DFAD #2—Vista Verde

3. DFAD #3—West Creek

Maintenance Assessment Districts (MAD) include “Pocket” Park areas:

1. MAD #1—Las Haciendas
2. MAD #2—Vista Del Valle

The City of Victorville, by Council Policy No. CP-88-2, requires that arterial streets, drainage, and “pocket” park areas be screened from residential developments by a masonry wall, per City standards. The City policy requires that the area between the wall and the adjacent sidewalk be landscaped. In addition, a method for the perpetual maintenance of the wall and landscaping must be adopted by either a Home Owner’s Association (HOA) or incorporated into the appropriate Landscape, Drainage or Maintenance Assessment District administered by the City.

When the development of a neighborhood in the community is identified to be a special benefit by certain improvements such as “pocket” park areas, landscaped sidewalks and paseo walkways and drainage facilities, property owners in the identified special benefit area are assessed to pay the costs of the continual maintenance of the special benefit improvements.

Each LMAD/DFAD/MAD is formed when a residential or commercial project is first developed pursuant to the Landscaping and Lighting Act of 1972 (the “1972 Act”). The “1972 Act” allows the City of Victorville to levy an annual assessment for the continual maintenance of the special benefit improvements to the property owners who reside within a landscape, drainage or maintenance district and the annual assessment is placed on the property owner’s tax bill.

Certificates of occupancy can be applied for online.  Just visit the City's Citizen Self Service Portal to apply for your certificate of occupancy.

Building inspections are conducted Monday-Friday in the morning between the hours of 8am-12pm, or the afternoon between the hours of 1pm-5pm.  When you schedule your inspection through the City's Citizen Self Service Portal, you are able to choose both the date and time frame (AM or PM) for your inspection. 

Immediately upon completion of the building inspection (either approved or failed), inspection results are emailed to the contacts on the building permit.  If the inspection is failed, the email notification will include the reasons the inspection was failed.

For Tracts
Once all of the improvement plans have been signed and the bonds are received and all items on the checklist have been completed and the Final Tract Map has been scheduled for City Council, then two approved signed and grading plans will be routed to the Building Department for processing.

For Commercial
The Engineering Department only reviews the grading plans of commercial projects that move more that 5,000 cubic yards of dirt or have street, storm drain and/or sewer improvements also required within the public right-of-way.  Once all of the improvement plans have been approved and signed, then two approved and signed grading plans will be routed to the Building Department for processing.

Any work conducted within the public right-of-way (streets, sidewalk, street parking area, etc.) requires a permit obtained from the Engineering Division of the Public Works Department.  You may contact Engineering at engineeringshared@ci.victorville.ca.us or (760) 955-5158 with any questions. 

The aircraft located at the Airport are privately owned and operated. To request information on how to take pictures of airplanes located on the airfield, you may contact ComAv Asset Management

Unfortunately, the cutting of the trees located in the Airport’s housing area or anywhere on the Airport is not permitted.  

Aircraft Recycling Corporation and ComAv Asset Management are aircraft dismantling and recycling companies providing end-of-life cycle options to aircraft owners.  You may contact  ARC Aerospace and ComAv Asset Management

The Purchasing Division of the City has an obligation to Victorville citizens to obtain the most economical acquisition of quality materials and services that will assure efficient operation of City Government and Airport. Visit Purchasing to obtain information on how to conduct business with the City and Airport, or obtain a list of available bids.

There are many leasing and or development opportunities On Airport that may accommodate your business operations. To obtain information on buildings available visit Leasing Opportunities or Contact Us

Visit Filming at SCLA

The Airport is managed and operated by the City of Victorville. View City employment opportunities here.   To view employment opportunities for the businesses located at the Airport visit Aircraft Services.

Non-photographic or filming tours for educational purposes may be scheduled with the Airport’s Operational staff. Contact Us to schedule a tour.

ComAv Asset Management provides aircraft owners and operators a full cadre of asset management services ranging from storage to part management to end-of-life cycle options.  Additionally, ComAv Asset Management carries an extensive inventory of used aircraft parts for sale.   ComAv Asset Management

On minor residential projects such as patio covers, decks and re-roofs where the work can be inspected without entering the occupied portion of the house or garage, the inspection can be performed without the owner or contractor at the job site.  If you choose not to be at the job site, be sure to allow access to the area to be inspected, provide a ladder if needed to access the area to be inspected, and make sure that dogs and other animals are secured.  In the case of larger projects where the Building Inspector will need to enter the home, an adult aged 18 or older, must be present during the inspection.

Immediately upon completion of the inspection (either approved or failed), inspection results are emailed to the contacts on the building permit.  If the inspection is failed, the email notification will include the reasons the inspection was failed.

The Building Inspectors will need the approved plans and permit in order to perform the inspection.  However, now that all plans are submitted digitally, the Building Inspectors have access to all documents from their tablets while they are in the field.  If you would like a physical permit or job card signed by the inspector, please be sure to leave the printed copy at the job site.

Depending on the scope of work, other City departments or outside agencies may be required to review your plans.  For example, plan submittals for restaurants require San Bernardino County Health Department approval in addition to City approval.  Your plan checker will be able to direct you to any outside agencies that are required to review your plans.  Generally, if your plans require review by another City department, the Development Department will route your plans to those departments on your behalf.  If a separate submittal to another City department is required, your Plan Checker will advise you of that process.

If your building permit is about to expire and you would like to required additional time to complete your project, please complete a Request for Permit Extension and submit to our office for review.  If a building permit does expire, you may be required to begin the permit process again, including paying all applicable fees.  If your permit has already expired, contact the Building Division at (760) 955-5100 for more information.

Building permits are valid for 365 days from the date issued.  Typically, a permit will not be expired unless the applicant has failed to schedule an inspection and show progress on the project.  If an extension is needed, a Request for Permit Extension can be filled out and submitted to the Building & Fire Official for review.  The Building & Fire Official may grant an extension of a period up to 180 days.  If a permit does expire, you may be required to begin the permit process again, including paying all applicable fees, so it is wise to avoid permit expiration.

Visit the Building Division’s Plan Submittal Requirements page to view our checklists of submittal requirements for varying types of projects.

The City accepts digital submittals exclusively, so only one set of plans is now required.  Multiple paper sets of plans are no longer required.  

The Building Department counter is open during normal City Hall hours, Monday-Thursday from 8am to 5pm, Fridays from 8am to 4pm.  The counter does not close for lunch.

The City of Victorville has a created a building code informational handout answering these commonly asked code questions.

The City of Victorville has adopted the 2016 California codes.  For more information, visit our Building Codes page.

You will need to register as an online system user through our Citizen Self Service webpage. 

Once you have registered, you must email the Business License Division (businesslicense@victorvilleca.gov) with your exact name and email address you used to register.  Please also include the Business License number and/or business address and/or invoice number that you need to be linked to.

Once we have linked you to your invoice, we will let you know by email and you will then follow the below instructions: 

-        Return to the CSS main page (www.victorvilleca.gov/applyonline).

-        Click on the “Pay Invoice” tile. 

-        Login to your CSS account.

-        If the amount listed is what you want to pay, click “Add To Cart”. On next screen, click “Checkout”. On next screen, enter card information and click “Pay Now”.

                                                OR

-        Click on “View My Invoices” to see a list of all invoices linked to your account. Select the invoice(s) you would like to pay. Click “Add To Cart”.  Click “Checkout”. Enter card information and click “Pay Now”.

Seasonal Outdoor Watering Restrictions 
Days and Times
Summer*:  June - September 12:00 a.m. - 6:00 a.m. and 10:00 p.m. - 12:00 midnight
Winter:  October - May 9:00 a.m. - 3:00 p.m.

Addresses ending with 0,2,4,6, or 8 - Tuesdays, Thursdays and Saturdays
Addresses ending with 1,3,5,7, or 9 - Wednesdays, Fridays and Sundays
  
*Properties without addresses and other large landscapes - No watering on Wednesday and Saturday.

*For parks, LMADS, schools, and cemeteries having multiple controllers and more than 10 watering zones, summer hours are from 
12:00 a.m. - 9:00 a.m. and 10:00 p.m. - 12:00 midnight.

You will need to bring in proof of identity and proof of US Citizenship.

All City ordinances are contained in the Victorville Municipal Code (VMC).  The Victorville Municipal Code is available online and is fully indexed and searchable. 

Every City Council meeting provides time for a Public Comment period.  This is your opportunity to address the Council on any subject matter that is within the jurisdiction of the City Council that does not appear as a regular agenda item.  To do this, before the City Council meeting begins, complete a white speaker card, indicate Public Comment and hand it to the City Clerk.  The Mayor will call your name during the Public Comment period of the meeting.   The speaking time limit for public comment is 3 minutes or as determined by the Mayor.  The City Council is not permitted (by law) to take any action on issues raised during the Public Comment period, but they may refer matters to staff for a response or official action at a future date.

Before the City Council meeting begins, complete a white speaker card, indicate the agenda item number you will be speaking on and hand it to the City Clerk.  The Mayor will call your name when the Council gets to that item on the agenda.  The speaker cards are kept with the official record of the City Council meeting and are used if the City Council or staff needs to contact you at a later date if you choose to provide your contact information.

Only the City Council Members, City Manager and Department Heads have the authority to place items on the City Council agenda.

There are three ways:

1.    View Council Meeting Agendas and Meetings on our website.  
2.    You can be added to the Agenda Notification Distribution list by emailing your request 
       to cityclerk@victorvilleca.gov.  
3.    Provide a supply of self-addressed stamped envelopes to the City Clerk and we will mail
       you a copy of the agenda index (without attachments)

The members of the Victorville City Council are elected "at large" and not by districts or wards.  What this means is that each Councilmember represents the entire City and not just one area or neighborhood.

The meetings are held the first and third Tuesday of each month at 6:00 p.m. in City Council Chambers at City Hall, 14343 Civic Drive, Victorville.

You can find the status of your case by logging in to our Citizen Access Portal. If you are not registered as a user and not identified as either a property owner or complainant on the case, be sure to register as a user and then call (760) 955-5104 to have us add you to the case.

Or,

You can find out the status of your case by contacting us at (760) 955-5104 and in person at City Hall.

If you have received an invoice from the Code Enforcement Division, then it means two things. First, a Notice of Pendency, or lien, has been recorded on the property. This lien is intended to notice all interested parties that there is an active Code Enforcement case and there are potentially substandard or nuisance conditions that exist thereupon. Additionally, it means all costs associated with administering the City's case are owed to the City and shall be paid prior to its withdrawal. The invoice was generated and is inclusive of all associated costs. It will not accrue interest, but it is best to first comply and then pay it so that the lien can be removed because these liens tend to prevent a person from transferring the property to another or refinancing the loans that use the property as collateral.

Lastly, if you believe this was sent to you in error or there are costs that you do not agree with, then you may contact us at (760) 955-5104.

In all cases, our goal is to obtain voluntary compliance via a cooperative partnership with the property owner or occupants that are impacting the community or commercial zones. To that end, the following is a process that has long been established with proven positive results.

Receive, Process, and Prioritize the Complaint

• A case is created.  An officer is assigned for initial inspection to be conducted within 72 hours.
• Priority is set based on the nature of the complaint and impacts to health and safety.

Inspect and Confirm Reported Violations 

• A Notice of Violation is issued to the property owner/ occupant if violations are identified.
• A re-inspection occurs within 30 days or sooner to verify violations have been corrected.
• If violations are corrected, the case is closed

Additional Enforcement- If Violations Are Unresolved

• A Notice of Pendency (lien) is recorded with the San Bernardino County Recorder.
• An administrative citation is issued at the first penalty level ($100) for each unresolved violation. A re-inspection is typically done within 15 days to follow up after the citation is issued.
• Additional administrative citations are issued at the second, third and fourth penalty levels ($200, $400, $1000 respectively)  for each unresolved violation.  Depending on the violations and their severity, re-inspections and citations can be done every day, but typically every 15 days. 
• Issue misdemeanor citations for San Bernardino County Superior Court appearance. 
• Issue orders to vacate or stop work orders for construction without permits.   
• Compliance time extensions are granted only if violations are in the process of being corrected. 

Abatement Actions- If Needed

• Secure abatement warrants to address high priority violations unsecured structures.
• Initiate a Notice to Abate action for possible demolition actions.
• Refer the case to the City Attorney for a property receivership appointment action.

Case Closure

• Occurs after the violations are corrected by the occupant or property owner.
• Fines, City enforcement, legal and abatement expenses are recovered.
• A Notice of Pendency withdrawal is completed. 

First, contact the animal owner. Be a good neighbor and talk to them about the issues you are experiencing. They may not even know their dog is barking while they are away. Remember that even though you may be home in the middle of the night, some people work graveyards.

Second, install anti-bark devices on your side of the shared fence. These devices are highly effective at teaching the dog not to bark for the sake of barking.

Lastly, if all else fails, contact us at (760) 955-5089 to report the barking. We will notify the owner of the complaint and ask that they take the necessary actions to reduce or eliminate the barking.

If the officer cannot verify the complaint, please be advised that certain legal and administrative procedures must be followed. Additionally, if we have only received complaints from you, you may be advised to remedy the situation in Civil Court via a restraining order. Otherwise, you and other persons siding with you regarding your complaint must be willing to appear and give testimony in any legal or administrative proceedings brought forth against the property owner who must be afforded due process. At no time prior to any proceeding will the dog be taken from its owner.

City of Victorville residents of single family homes or multifamily homes with curbside trash services are allowed two FREE bulky item pickups per year with up to five items per pickup. Just call Victorville Disposal (Burrtec Waste) at (760) 245-8607 to schedule a pick up.

 Residents of multi-family complexes on dumpster service have several options to dispose of furniture:

1.  Drop-off furniture, mattresses, appliances, cardboard, packing paper for FREE at the City of Victorville Recycling Drop-off Center, 15164 Anacapa Rd., Victorville.  Open M-F from 8 a.m. to 4 p.m. and Saturdays from 8 a.m. to noon.  Note:  You must show a photo ID with your name AND bring a current utility bill with your name and a service address in the City of Victorville. You must bring the items to the drop-off center and unload them from your vehicle. 

2.  Contact your property owner/manager to ask them to arrange for bulky item pickup (for a fee) at your complex.  Property owners/managers can call Victorville Disposal at 760-245-8607 to schedule the bulky pickup for a fee, or they can make arrangements through the City of Victorville Commercial Sanitation Billing Division at 760-955-5087.

Your certificate of occupancy will be issued once all requirements are met: complete application received, fees paid, inspections passed, and internal City department reviews approved.  The certificate can be issued in as little as 1-2 weeks.

Inspections by the Building Division and Fire Department are required for all certificates of occupancy and can be scheduled online.  Just login to the City's Citizen Access Portal, click on your certificate of occupancy case number, then schedule the inspections.

A Certificate of Occupancy, along with a Business License, is required for every business operating commercially within the City.   Anytime a new business opens, or an existing business changes location within the City, changes business use, or changes the square footage occupied, a new Certificate of Occupancy is required.  To apply for a Certificate of Occupancy, log in to the City's Citizen Self Service Portal to submit your application. 

The only exception to the requirement of a Certificate of Occupancy is if the business is sharing space with an existing business which holds both a valid Certificate of Occupancy and Business License. 

If you believe your business is sharing space with another business, please contact the Building Department at (760) 955-5100.

The first building plan review takes approximately 2-3 weeks and plans are reviewed in the order they are received.  However, projects of a minor nature may be expedited.  Plans submitted for a subsequent review, or plans submitted with revisions or changes, are reviewed within approximately 1 week.

The City now processes all permits (from plan review through inspections) online.  Please visit the City's Citizen Self Service Portal to register for an account and submit your plans online.  You may also bring a digital copy of your plans (on a CD or flash drive) to complete a digital submission at the Building Department counter during normal business hours (Monday-Thursday 8am-5pm, Friday 8am-4pm).

The Victorville City Library has eliminated overdue fines on all materials except for Movies and Video Games for all Library patrons. This move ensures that our public library is living up to its commitment to provide free and equal access to information, knowledge, independent learning and the joys of reading for our diverse community.

The Library encourages patrons to return books in a responsible and timely fashion to the Library so others may enjoy our shared resources.

While the Library eliminated overdue fines, Library users are still responsible for fees associated with the replacement of lost or damaged books and other materials they check out.

Under this new policy, it is important to understand the difference between late fees and replacement or damage fees. Overdue or late fines are the daily charges applied to items not returned by their specified due date. These are the fines that will no longer be charged to patrons. Replacement or damaged item fees, or just fees, represent the charges applied for lost, damaged, or unreturned materials and are still in effect. 

• Educational DVD's are FREE - 7 day check-out - look for the Neon sticker
• Entertainment DVD's are $1.50 - 3 day check-out
• TV Shows are $1.50 - 7 day check-out
• Video Games are $3.00 - 7 day check-out

When DVD's and Video Games are returned after the designated date, late fees are applied as follows:

• DVD's and Video Games - $1.50 per item per day

      We do not charge late fees on books or audio materials. 

• Books, Audio Books, and Magazines can be checked out for 21 days.
• DVD's can be checked out for 3 to 7 days.
• Playaway Launchpads, Playaway Views, and Video Games can be checked out for 7 days.

The Friends of the Library love getting donations of New or Lightly used books. Please call us prior to bringing donations to ensure we have space for your donations. We do not accept damaged books (broken bindings, missing pages, moldy and/or water-damaged materials or excessive writing in the text), encyclopedias, textbooks older than 5 years, VHS or Audio Cassette tapes, medical books or condensed books e.g. Reader's Digest. You have our permission to throw away books that have outlived their usefulness, really, it will be okay.  

You may also donate to the Friends of the Library monetarily to help support Library programs. Donate Here!

There are a number of options to help you with a large cleanup project: 

EXTRA TRASH OR RECYCLE CARTS:

An EXTRA TRASH cart is $13.62 per month, one month minimum for the 21/22 fiscal year. 

An EXTRA BLUE RECYCLE cart is free.  If you need a 3rd recycle cart, the cost is $1.74/month for the third recycle cart.

If you need to order an extra trash or recycle cart, please call the City of Victorville Customer Service Division at 760-955-5001.

TEMPORARY DUMPSTERS:

Temporary dumpsters are ordered directly through Victorville Disposal.  The cost to rent a 3 cubic yard dumpster for 1 week is approximately $130.  Victorville Disposal also provides “roll-off” containers that are approximately 30 cubic yards.  Cost is in the hundreds of dollars.

Please call Victorville Disposal directly at 760-245-8607 to order temporary dumpsters or roll-offs.

FREE DISPOSAL OPTIONS:

Free BULKY ITEM PICKUP for large items.  Free to residents of single family homes, 2 times per year, of up to 5 items.  For things like sofas, furniture, bundled brush, etc.  Call Victorville Disposal at 760-245-8607 to schedule a free Bulky Item Pickup.

Free DISPOSAL of FURNITURE, TVs, computers, appliances, scrap metal, mattresses, boxsprings, car tires (up to 5), cardboard, mixed paper, and clothing at the City of Victorville Recycling Drop-off Center, 15164 Anacapa Rd., Victorville, open M through Fri, 8 a.m. to 4 p.m. and Sat 8 a.m. to noon.  See attached flier.  Note:  You must show current photo ID and a current utility bill showing City of Victorville address to use  the free furniture and tire disposal programs at the Recycling Drop-off Center.

Free disposal of HOUSEHOLD HAZARDOUS WASTES at the City of Victorville HHW Collection Center on Loves Lane. 

Free disposal of LEAVES, TREE TRIMMINGS, AND BRUSH at Victor Valley Compost at 17888 E Abbey Lane, Victorville.  Free to City residents.  Must bring proof of City residency and photo ID.  See flier for days and hours and more details.

Free Dump Days:  The City sponsors three Free Dump Days per year.  Call City of Victorville Environmental Programs Division at (760) 955-8615 for information on the next event.

DONATE usable household items (clothes, dishes, books, toys, housewares).  See attached flier “Donation Guide.”

FREE confidential DOCUMENT SHREDDING 4x/year at SHRED FEST at the Victor Valley MRF.  See attached Shred Fest flier. 

There is a “Hardship Rate” for Solid Waste Fees on the City sanitation bill. The "Hardship Rate" is for seniors and/or disabled customers who own and live in their Victorville homes and who meet the eligibility guidelines of the C.A.R.E. program on their electric, gas, or telephone bill.  The Hardship Rate discount reduces the bill by $3.87 per month (to $39.05) for those with standard service (95-gallon trash).

Residents can also reduce their solid waste bill by reducing the size of their trash cart.  Standard service includes a 95-gallon trash cart at a cost of $42.92/month.  The cost for a 65-gallon trash cart is $40.04/month, a savings of $2.88 per month vs. Standard service.  Those who generate a very small amount of trash, can opt for a 35-gallon trash cart at a cost of $37.58/month, a savings of $5.34 vs. Standard service.  (Note:  The blue Recycle cart and green Organics carts stay at 65-gallons.)  Please note that extra trash carts are only available to households that have Standard service, using 95-gallon trash carts.   

Residents may change the number or size of carts one time per year at no charge, but there is a $33.68 charge for subsequent changes in can size or quantity. 

Customers can receive both discounts if they qualify.

All rates are current as of November 1, 2023. 

To request an application for the Hardship discount or to order a smaller trash cart, call the City of Victorville Customer Service Division at (760) 955-5001.

City and State law prohibits theft of recyclables.  If you see someone other than Victorville Disposal employees collecting your recyclable materials, DO NOT CONFRONT THE INDIVIDUALS!  Try to obtain the vehicle license number, car description, and individual description, and then report the theft to the Solid Waste Division at 760-955-5095.  If it is on weekends, evenings, or holidays, please call the Police Department, non-emergency dispatch number at 760-956-5001.   

To ensure your garbage is not missed, make sure:

• You are signed up for sanitation service with the City of Victorville. 
• The cart is out at the curb.
• It's out the night before or by 6 a.m.
• It is not overfilled—LIDS MUST BE CLOSED.
• The cart is 3 feet away from parked cars, mailboxes, other carts, and other obstructions.
• It is not overweight.  There is a weight limit of 150 pounds per cart.  Overweight carts can not be lifted by the truck and will not be dumped.  DO NOT put rocks, dirt, sand, sod, or demolition debris in your cart. 

Sometimes your garbage will be picked up later than usual due to substitute drivers, traffic or route changes.  If it is past 3 p.m. and all the other carts on your street have been emptied, please call Victorville Disposal at 760-245-8607.

Pick up times can and do vary from week to week depending on substitute drivers, traffic, equipment problems, or route changes.  Therefore it is important to put your garbage and recycling out the night before or by 6 a.m. the day of service so the driver does not miss your carts.  There is a return trip fee of $19.53 for late set outs, so make sure to get your cans out on time!   If your garbage or recycling can was missed, please call Victorville Disposal at (760) 245-8607 for assistance.

At the present time, the City of Victorville does not have a separate yard waste/green waste collection program for residents.  Therefore any yard waste should be placed in your regular trash cart.   (Note:  Trash carts in Victorville are either black or green.)

As an alternative to disposing of garden trimming in the trash, you can drop off garden trimmings for free.  The City has arranged for free disposal of greenwaste for City of Victorville residents at a local composting company, Victor Valley Compost, located on 17888 E. Abbey Lane in Victorville.  Call 760-955-8615 for information on hours and materials accepted.  You will need to provide proof of current City residency, including a valid photo ID and a recent utility bill showing your service address.  This free service is for residents only—no free disposal for businesses.  No commercial vehicles. See flier here.

If you are a landscaping contractor, you can dispose of greenwaste for a fee at Victor Valley Compost.  Call 760-241-1284 for info on fees. 

The City strongly encourages residents to mulch their grass clippings by leaving them on the lawn.  “Grasscycling" as this is called, is the easiest way to take care of grass clippings.  All major institutions and businesses mulch their grass including City parks, golf courses (except putting greens), schools, and Victor Valley College.  For brochures on mulching, call the City of Victorville Recycling Program at (760) 955-8615.

The City also encourages residents to compost leaves and other yard waste.  Composting is easy, doesn’t create bad odors, and will provide you with a useful soil conditioner for your garden.  Fruit and vegetable scraps from your kitchen can also be composted.  Call the City of Victorville Recycling Program at (760) 955-8615 for free brochures. 

You can also order extra trash carts for a month or two at a time.  The cost (as of 7/1/21) is $13.62 per month per cart.  Call City of Victorville Customer Service at 760-955-5001 to order extra trash carts.   

Household hazardous waste (HHW) should be taken to the City’s HHW Collection Center on Loves Lane, off of Desert Knolls Drive, behind the Fairgrounds. The HHW Collection Center is open Wednesdays and Sundays from 9:00 a.m. to 4:00 p.m.

The Victorville HHW Collection Center also accepts TV’s, computer monitors, microwaves, fluorescent light tubes, and other “Universal Wastes.” You can also drop off up to five (5) passenger vehicle tires. Tires can be on or off rim. No oversized, semi, or tires from businesses accepted.

There is no trash or recycling collection on the following holidays: New Years Day, Memorial Day, July 4^th, Labor Day, Thanksgiving, and Christmas. These are the days the County landfill is closed.

When the holiday falls on a weekday, then service will be one day late throughout the remainder of the week. For example, if the holiday is on Monday, then Monday customers will be collected on Tuesday, Tuesday customers on Wednesday, Wednesday customers on Thursday, Thursday customers on Friday and Friday customers on Saturday.

If the holiday falls on a weekend, then residential service is not affected and remains on a normal schedule. Commercial customers with a regular service day of Saturday will be serviced on the following Monday. 

City offices are closed all major holidays.

There's more to recycling than just paper bottles, and cans!  Scrap metal, appliances, tires, mattresses, TVs/computers, electronics, clothing, and usable household items can all be recycled or reused, but please DO NOT put them in your blue curbside recycling bin. 

The City has two Recycling Centers and a Household Hazardous Waste Center where you can drop off items for free.  The City also has a “REUSE GUIDE” that lists more than 40 charities and thrift stores in the Victor Valley that want your used—but still usable—household items, like clothing, furniture, appliances, etc.

For more information on where you can recycle items that don't go in the blue curbside recycling cart, please call the City of Victorville Environmental Programs Division at (760) 955-8615 or go to: www.VictorvilleCA.gov/Recycle. 

There are two ways backflow can occur:

Backpressure: Backpressure can be created when pressure in the customer's water system exceeds the pressure in the potable water system. This can force the potable to reverse the direction of flow through a cross-connection between two systems. Pollutants and or contaminants can potentially enter the potable water system.

Backsiphonage: Backsiphonage can occur when there is a sudden reduction in the water pressure of the distribution system, such as a main break or fire fighting conditions. At these occurrences water can be reversed. This reversal can create a suction effect and draw potential pollutants and/or contaminants into the potable water system.

The undesirable reversal of flow of water or mixtures of water and other liquids, gases, or other substances into the Water Suppliers potable water supply system.

Personal Cultivation:

Per State law, the city is required to allow cultivation for personal use of six or fewer cannabis plants within a single private residence. Victorville further regulates this allowance, as follows:

• Personal cultivation shall take place indoors only. There shall be no exterior visibility or evidence of cannabis cultivation, including odors. Outdoor cultivation is not permitted.
• Personal cultivation shall only occur in residential zones of the City.
• No more than a total of six cannabis plants, mature or immature, are permitted on the premises of a private residence.
• Cannabis cultivation for personal use may not be sold.

Commercial Cannabis Activity Prohibited:  

With one limited exception, Victorville prohibits all commercial cannabis activity license types from establishing, operating, maintaining, conducting, allowing, or engaging in commercial cannabis activity, whether or not for profit, anywhere within the City of Victorville. 

Limited Exception:  

“State-licensed” medicinal cannabis delivery services that are established/located outside the jurisdictional boundaries of the City of Victorville are permitted to make deliveries of medicinal cannabis and cannabis products only to Qualified Patients possessing Identification Cards (or their primary caregivers) within the City of Victorville, provided such delivery services comply with the provisions of Section 13.150.040 of Ordinance No. 2376, and all other applicable State and local laws and regulations.

You can find the zoning district for a particular piece of property by

1. Entering in the address online here
2. Asking Planning Division Staff by calling (760) 955-5135; or
3. Making an email request to planning@victorvilleca.gov 

Free bulky item collection is available for residents of single-family homes and multifamily homes with curbside barrel service. You can schedule two bulky item pick ups per year, with up to five items collected per pick up.

To schedule a bulky item pick-up, call Victorville Disposal Company directly at (760) 245-8607.  Have a list ready of the items you will be putting out. The customer service representatives will give you a work order/confirmation number and tell you what day to put out your items. Write your confirmation number on your calendar as a reminder to put your items out on your scheduled pick up day.  Click on this link for more information about BULKY ITEM PICK UP.  

Code Enforcement Officers are conducting inspections one neighborhood at a time to improve communities .  This program is intended to assist properties with our property maintenance requirements.  If you feel we have missed a violation in your neighborhood, please feel free to submit your complaint online here or call us at (760) 955-5104.

Have your voice heard: There are two main ways to get involved – a survey and two public workshops.

Survey

The City invites the community to provide input on housing needs and opportunities in Victorville. Please ensure your priorities for housing are heard by taking the online survey. 

Public Workshops

The first public workshop will be held on February 1, 2021 at 5:00 pm. The meeting will be held virtually. Check back here for a link to join the meeting.

• ALL INTERESTED PERSONS are invited to attend said Public Meeting to express their opinion in this matter. 

A second public workshop will be held in March to share the draft Housing Element update and gather public input on it. Check back on this page for public notices and workshop presentations.

Your water meter can be used to tell if you have a leak and/or to isolate where a leak is. Here's how:

1. Make sure all water in your house and yard are "off" so that no water is being used inside or outside the home, i.e, dishwasher or washing machine are not running, toilet has not been flushed, no one is using the shower, no flowing water from the bathroom or kitchen faucets, and no irrigation is running.
2. After removing the meter box lid and lifting the register lid up, look at the glass face of the register for a minimum of 5 minutes. Observe the blue triangle for movement.
3. If the blue triangle has moved, you most likely have water running somewhere along the customer service line, either outside or inside the home, and you will need to proceed to isolate specific areas to identify where the leak is.
4. Start by shutting off the main water supply to the home, isolating the inside from the outside, and observe the triangle for movement. If the triangle has stopped, you have identified the leak is somewhere inside the home.
5. Turn the main supply valve back on, and using a process of elimination, check the guest bathroom toilet first by shutting off the supply valve and observing the triangle for movement. If the movement has stopped, you have located the leak and can make necessary repairs.

There are three ways:

1. View Council Meeting Agendas and Meetings on our website.
2. You can be added to the Agenda Notification Distribution list by emailing your request to cityclerk@victorvilleca.gov.
3. Provide a supply of self-addressed, stamped envelopes to the City Clerk and we will mail you a copy of the agenda index (without attachments).

If you have questions regarding the applicability of this Measure to your place of business or transactions within the City of Victorville, please contact the CDTFA Customer Service Center at 800-400-7115 (TTY: 711). More information about sales and use tax is available on the CDTFA website.

The City is both reactive to public complaints and proactive through the Community Enhancement Program (CEP) program. CEP is a proactive neighborhood-by-neighborhood in person assessment process. CEP helps the City to improve community appeal. Should you wish to submit a complaint, please submit your complaint online here or call us at (760) 955-5104.

The Housing Element sets goals, objectives, policies, and programs that are implemented after the plan is adopted. When a new housing program, project, or idea is considered, the Housing Element provides guidance for decision makers to evaluate the proposal.

The length of the foster may vary based on your ability, but it may not exceed one year. 

Although you may not live in an area regulated by a Homeowners Association (HOA) or a Covenant, Condition and Restriction (CC&R), Victorville City Council has adopted municipal codes specifically designed to address blight, nuisance, and to maintain a clean, safe environment for all residents in our community. Most city codes and ordinances apply to every property within the City. Click here to access the Victorville Municipal Code.

With the passing of Measure P and direction of City Council, additional Code Enforcement Officers have been tasked to improve the quality of life in our city for our residents. With additional Officers, a proactive approach can be implemented. If violations are addressed now, rather than later or when it becomes a big enough problem for a neighbor to complain, Code Compliance can help prevent further problems in the neighborhoods later on and immediately improve the appeal of the community.

The City and Burrtec are getting ready to start residential organics collection service for garden trimmings and food scraps as required by CA state law senate bill (SB) 1383. The new residential organics program is expected to start in mid-2023.

Eventually, a GREEN cart (with a label) will be delivered to your home. The green cart will be for recycling garden trimmings and food scraps.
Until you receive a green organics recycling cart (with a label), you can continue to put food scraps and garden trimmings in your regular black trash cart.

Yes, fiscal accountability is required with Measure P, including:

• Measure P continues to give Victorville local control over local funds – no funds could be taken by the State.  
• Mandatory financial audits and yearly reports to the community are required. 
• Measure P continues to ensure visitors and shoppers from outside of Victorville pay their fair share for local city services. 
• Essential purchases like food groceries and medicine are exempt from sales tax, helping to ensure Measure P is not a burden to those on fixed or limited incomes. 
• At any time, Measure P can be repealed by the voters.

Installing drought-tolerant landscape shouldn't break the bank and most properties already have elements of landscaping in place such as shrubs, trees and other decorative landscape features- they just need a little added maintenance.

We have provided an estimated cost of material to meet the minimum landscape requirements set forth by the City of Victorville and requires little maintenance. The example below is based on an average size front yard of 800 sq. ft.  Costs below are approximate amounts. Actual costs may vary.

• Weed Barrier - One (1) roll of weed barrier costs $14.00 and covers

  approximately 200 sq. ft.  This example requires four (4) rolls. Estimated Cost: $56.00

•  Rock (3/4” in size is recommended although smaller rock may be used) - One scoop costs $39.00 and covers approximately 100 sq. ft. at the required 3 inches thick. This example requires eight (8) scoops. *Delivery not included. Estimated Cost: $312.00

• Drought-tolerant Plants - One 15-gallon tree priced at $75 and four drought-tolerant shrubs priced at $25 each. Estimated Cost: $175.00

Total Estimated Material Cost: $543.00 (*This is an estimate only. Actual cost may vary.)

• Fosters a positive and inviting first impression
• Promotes human well-being making the City a great place to live, work, and play
• Offers visually pleasing surroundings
• Mitigates soil erosion
• Enhances property values
• Increases public welfare and safety
• Reduces crime

The CEP program promotes public health, safety, and welfare as well as investment and maintenance in our neighborhoods through proactive code enforcement. Code Compliance is crucial to the well-being of our City as violations of city code impede the quality of life for residents. It involves a systematic comprehensive, exterior assessment of neighborhoods by Code Enforcement Officers. Below are some examples of exterior violations the Code Enforcement Officers are looking for.

•  Residential landscape consist of a combination of live vegetation and decorative rock ground cover must be used to achieve 100% soil coverage.
• All front and street side yards (if property is located on a street corner) visible from the street must be covered with landscaping.
  • Concrete and paved areas, including driveways and walkways, are limited to 50% of the entire front yard area.
• Ground cover may include
  • Decorative rock (5/8 rock or larger recommended to avoid wind erosion of material)
    • Decorative ground cover must be installed at an adequate depth of 2”-3” and include an unexposed permanent weed barrier.
    • Measures must be put in place to keep decorative rock in-place (i.e., landscape edging, mow curbing, etc).
  • Stones, boulders, cobblestones,
  • Quartzite,
  • pea gravel,
  • Decomposed granite,
  • Non-plastic/nylon artificial turf with a minimum length (pile height) of 1 ¼ inches.
• Live plants are required and may include various low growing shrubs and perennials to help achieve ground cover.
  • Bark or mulch may be used within a regularly maintained flowerbed/planter area- may not be used as primary ground cover due to wind erosion to mulch.
• Newly installed live grass is not allowed within the front yard landscape.
  • Properties that currently have grass must maintain the grass in a neat, healthy condition.
  • Drought-tolerant landscape must be installed if grass is decayed or removed.

For more information on Residential Landscape Standards, please refer to City of Victorville Municipal Code Sections 16-3.08.090 and 16-3.24.030.

The City’s primary objective is to seek voluntary compliance. Code Enforcement Officers will conduct an initial exterior inspection of the property and if property maintenance concerns are observed, Code Enforcement Officers will place a Courtesy Notice on the door providing a 30-day period to remedy and/or educate the property owner/occupant of the existing violations and collaborate to improve maintenance and bring the property into compliance if they are present at the time of inspection. Code Enforcement Officers will return to the property after the 30-day period has lapsed to confirm if the property owner/occupant has complied. If violations are still found, a Notice of Violation will be issued. The property owner/occupant will then have an additional 30-day period to correct all noted violations to avoid any further enforcement action such as filing a Notice of Pendency and/or fines. 

Additional time is commonly provided if you are actively working on compliance, but it is important for the property owner to request the time extension. Please submit an extension request online by clicking here or you may come into City Hall and fill out a form manually. Please note no additional time can be granted when violations present an immediate danger or safety risk. Please note an extension request is not a guarantee of additional time. The request must be submitted and approved.

Senate Bill No. 998 was adopted by the State of California on September 28, 2018 to establish the Water Shutoff Protection Act. This bill sets new restrictions on residential water service termination for non-payment of a water utility bill.

If you have questions regarding the applicability of this Measure to your place of business or transactions within the City of Victorville, please contact the CDTFA Customer Service Center at 800-400-7115 (TTY: 711). More information about sales and use tax is available on the CDTFA website.

As part of an ongoing commitment to help its most vulnerable population, the City of Victorville has established a Homelessness Solutions Task Force to help identify strategic solutions, leverage funding and resources and measure effectiveness of new and existing policies and programs designed to prevent homelessness. The task force is made up of 13 citizens each representing different stakeholder groups:

• Business District

• Homeless Youth

• Veterans

• Emergency Shelter

• Nutrition and Meal Provision

• Faith-Based Organizations

• School District

• Local Hospitals & Clinics

• Real Estate

• Elderly Community

• Homeless Community

• Drug & Alcohol

• Domestic Violence

The Homelessness Solutions Task Force members play key roles in developing a strategic action plan and making recommendations for the appropriate courses of action specific to our community.

The International Property Maintenance Code is a collection of additional property maintenance standards that help property owners maintain a clean, safe and sanitary property reducing blight. Examples of Property Maintenance Code standards include:

• Buildings: Exterior painting/siding, structural integrity, maintenance of fencing, lighting, plumbing systems, and other architectural property features.

• Sites: Unmaintained vegetation/weeds, garbage and debris accumulation, grading/drainage, inoperable vehicles, parking on the unpaved areas of the front yard.

As required by State law, the Housing Element must be certified by the Victorville City Council and submitted to the State no later than October 15, 2021. The City’s anticipated timeline and steps for revising the Housing Element can be found below:

For more information about RHNA, please visit the SCAG website here: https://scag.ca.gov/rhna.

• Orphaned and juvenile kittens, puppies and small animals
• Sick or injured animals (not life threating)
• Healthy adult, dogs and cats or other pets
• Senior geriatric animals
• Pets near the end of their lives who enter homes for “fosicpe” care.
• Animals with behavior challenges, including fearful, under socialized.
• Animas who are not able to be handled in the shelter environment.
• Animals who come into the shelter with no behavior issues, but who decline in the shelter environment.

 Measure P will:

• Allow for quicker responses to 911 emergencies by addressing public safety facilities needs for police, fire and emergency operations
• Replace outdated lifesaving and firefighting equipment
• Address homelessness and keep public areas clean, safe and free of graffiti
• Increase the number of police officers in our community and provide police services, including crime prevention and investigations, and reduction of gang activity and drug related crimes
• Add emergency response centers able to provide resources in the event of a natural disaster such as an earthquake or a future health pandemic
• Enable the City to invest in services to reduce homelessness
• Increase Code Enforcement to address blight, illegal dumping and other nuisances
• Expand library services
  
  

• Community Enhancement Program Residential Landscaping Guide Pamphlet
• Time extensions to correct violations
• Water Conservation Department
  • No cost appointments to assist owners with compliant landscape designs and measurements of property
  • No cost irrigation systems and installation
  • No cost water conservation tools
  • Water-wise Landscaping Resources Webpage
• DumpItRightVV Cleanup Programs
  • Bulky Item Disposal
  • Household Hazardous Waste Collection Center
  • Free Dump Day Events
  • Recycling Drop-Off Center

For Rentals: 

Click on "Search" to find the physical location of the rental property and select the address type as “Physical” (required).  If you have a different mailing address, repeat the process and select the address type as “Mailing”.

For Contractors: 

Since the physical location of your business is out-of-city, select “Manual Entry” to enter your business’s address and select the address type as “Physical” (required).  If you have a different mailing address, repeat the process and select the address type as “Mailing”.

By default, the person logged in and completing the application is the "Applicant".  You must add at minimum an additional contact type of “Business Owner – Primary”, even if it is the same person.  Click “Add Contact” to search for and add additional contacts.

Fosters come in all walks of life. Some are parents who want to teach children important lessons about helping animals in need. Others are individuals who want to help shelter pets but are not ready to make a lifelong commitment of pet adoption.

It doesn’t take a special skills or abilities to foster, simply the desire to help provide life saving care for a pet in need.

Type of fosters

· Over night or weekend fostering. Geared more towards dogs. It provides longer breaks from the shelter environment.

· Short-term foster placement. Commonly used as a tool for assessment and the gathering of behavior notes. For its potentially new family

· Medical foster for placement. This may include young animals who need around the clock care, pets recovering from injuries, surgeries or an animal with a treatable illness.

· Senior and geriatric foster – these are considered “less desirable” shelter life is particularly hard on senior dogs.

· Fostering for pets with behavior challenges. For experience foster. Dogs who are jumpy and mouthy in the shelter, under socialized indoor cats, barrier-reactive pooches, and pets who are fearful or hard to handle may need nothing more than to be outside of the confines of the shelter in order to thrive.

The declaration of a local emergency was a proactive measure to help ensure the City has financial resources and legal authority to institute protective measures aimed at reducing the spread of COVID-19.

Victorville Municipal Code 13.60 – Water Efficient Landscaping was adopted by the city to promote water conservation, given the provisions of Article 10, Section 2 of the California Constitution declaring that waters of the State of California are to be put to beneficial use, and that waste, unreasonable use, or unreasonable method of use of water be prevented, and that water be conserved for the public welfare. The landscape water conservation standards detailed in this municipal code are intended to promote water conservation by designing healthy, attractive, and cost-effective water efficient landscapes, and to prevent water waste. There are also numerous other reasons as to why bare dirt or other landscape is not permitted such as:

• Urban and agriculture development result in habitat loss that directly impact biodiversity.
• Removal of vegetation causes loss of protective cover, food, and disturbances in natural processes.
• As California grows, communities use more resources and generate more waste.
• Historically, urban landscapes are water intensive and are chemically treated using fertilizers and pesticides, which can runoff into waterways.
• Maintaining a typical grass lawn creates noise and air pollution from gas-powered equipment; small engines are among the dirtiest engines allowed in California.
• Requiring a drought-tolerant, sustainable landscape reduces unnatural erosion, resource depletion, waste generation, and pollution problems while also helping to combat a changing climate.

Click here to access Victorville Municipal Code Section 16-3.24-030 – Landscape Standards.

There is no residential trash or recycling collection service on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, or Christmas. If the holiday falls on a weekday, starting on the day of the holiday, collection service will be one day later for the remainder of that week. For example, if the holiday falls on a Tuesday, collection services scheduled for Tuesday will be picked up on Wednesday. Wednesday's collection services will happen on Thursday, Thursday's collection service will be picked up on Friday, and Friday's collection service will be collected on Saturday.

If the holiday falls on a Saturday or Sunday, residential service is not affected and there will be no change to the collection pick-up schedule.