Risk Management 

The Risk Management Division processes personal injury, property or vehicle damage claims filed against the City of Victorville, Victorville Water District and the Southern California Logistics Airport. Any claim against the City of Victorville, the Victorville Water District or the Southern California Logistics Airport must be made in writing and be completed in accordance with California Government Code sections 900 – 915.4. Most claims must be presented to the City Clerk no later than six months after the date of the incident or event.

The claim form must be accurately completed, printed and signed by the claimant and mailed or delivered in person to:

City of Victorville
ATTN: City Clerk
14343 Civic Drive
Victorville, Ca 92392-2399

Please be sure to provide written justification for the amount of loss indicated on the claim form and include estimates, photographs, and/or copies of bills.

The original claim and supporting documents will be forwarded to Risk Management for processing. The City of Victorville is a member of the Public Entity Risk Management Association (PERMA). PERMA provides third party claims administration to investigate and process claims. Written responses are forwarded to the claimant from PERMA. Typically, claims investigations take 45 – 90 days; however, depending on the nature of the claim, additional time may be needed. Please refer to Government Code Section 900 – 915.4 for additional information about claims procedures. If you have additional questions or concerns, please contact Risk Management by phone or email at:

(760) 955–2807 or riskmanagement@victorvilleca.gov

The terms or acceptance of claim forms by the City is not an admission of any fault or liability on the part of the City or any officer, agent, or employee thereof.

Loss Recovery

Risk Management coordinates recovery of monies from responsible third parties for damages caused to City property as well as injuries to City personnel.

Insurance carrier inquiries regarding damages caused by their insured can be directed to Risk Management at (760) 955–2807 or riskmanagement@victorvilleca.gov.