Animal Care & Control Operation Changes

Pursuant to the advice of the National Animal Care & Control Association (NACA), we will continue to respond and provide essential field and shelter services which consist of assisting law enforcement with animal-related calls, protecting human health and safety, bite complaints, injured and sick animals, animals that are dangerous and aggressive, cruelty and neglect complaints, dead animal removal from the public right of way and ensure animal shelters do not become overcrowded to minimize risks to animal care providers during the COVID-19 pandemic. For the safety of our officers and the public, responses related to noise complaints (barking), non-aggressive stray dogs, loose dogs, trapping and transporting of stray cats, Animal Care and Control Staff will initially respond and coordinate service requests remotely with the reported resident and follow up with on-site inspections if the reported conditions continue.

Appointments are required for departments in City Hall such as planning, business licensing and engineering.

Se requieren citas para departamentos en el edificio de la Ciudad como planificación, licencias de negocios e ingeniería.

The City’s Online Permit Center will remain operational through the City’s Citizen Access Portal at the following link:

El Centro de Permisos En Línea de la Ciudad permanecerá operativo a través del Portal de Acceso Ciudadano de la Ciudad en el siguiente enlace:

https://energov.victorvilleca.gov/energovprod/citizenaccess/site/public/main

Development staff will still be available via email and by phone as follows:

El personal del departamento de Desarrollo seguirá estando disponible por correo electrónico y por teléfono de la siguiente manera:

For users that do not meet the browser requirements to process permits online or that are experiencing other technical difficulties and are unable to process an application, we will be allowing e-mail submittals during the closure of City Hall beginning March 16, 2020.  Please send emails with any required submittal items to the emails above with a brief explanation of the permit or license being requested.  For current inspection restrictions please refer to the inspection page. If there are any questions regarding these practices, feel free to contact us at the phone numbers listed above.

Para los usuarios que no cumplen con los requisitos del navegador de internet para procesar permisos en línea o que están experimentando otras dificultades técnicas y no pueden procesar una solicitud, estaremos permitiendo envíos por correo electrónico durante el cierre del la facilidad de la Ciudad a partir del 16 de Marzo, 2020. Por favor envíe correos electrónicos con cualquier elemento de envío requerido a los correos electrónicos encima con una breve explicación del permiso o licencia que se solicita. Para conocer las restricciones de inspección actuales, consulte a la pagina de inspecciónes. Para informaccion   Si hay alguna pregunta con respecto a estas prácticas, por favor de ponerse en contacto con nosotros en los números de teléfono enumerados anteriormente.

To serve our business owners during our temporary limited in-person public interactions, additional staff will be available by phone or via email to assist you with your business license needs. For customers without internet services, staff will be able to help you apply or renew your business license over the phone.

Contact us

• Phone: 760-955-5072
• Fax: 760-269-0046
• Email: Businesslicense@victorvilleca.gov

Quick Services

• Payment drop-off: Located at the west customer entrance, please include your license number
• Pay / renew your license by phone: 760-955-5072 We will connect you with a customer service representative
• Apply for a business license online at: www.victorvilleca.gov/government/citydepartments/development/permit-center
• Pay / renew your license online: www.victorvilleca.gov/government/citydepartments/development/permit-center
• Download paper applications: www.victorvilleca.gov/government/citydepartments/development/business-license
• Starting your business: www.victorvilleca.gov/business/business-resources

The table below provides a comprehensive list of services available:

Code Compliance will continue to respond to service calls requested by essential service staff such as law enforcement, fire personnel, and City personnel and to resident concerns that immediately impact the public health and safety or immediately impact property or the environment. With respect to non-essential complaints such as aesthetic concerns, Code Compliance will initially respond and coordinate service requests remotely with the reported resident and, through the use of personal protective measures and equipment, Code Compliance will follow up with on-site inspections and contact the reported resident if the reported conditions remain uncorrected.   

To service our residents during our temporary limited in-person public interactions, additional staff will be available by phone or via email to assist you with your code compliance concerns.  For residents without internet services, staff will be able to provide you with select case or violation information over the phone.

Contact Us

• Phone: 760-955-5104
• Fax: 760-269-0074
• Email: enforcement@victorvilleca.gov

Quick Services

• Submit a Complaint: www.victorvilleca.gov/i-want-to/report/violation-code-enforcement
• Pay a Citation: www.dataticket.com/citizen-search-citation.aspx or 1 800-989-2058
• Appeal a Citation: www.dataticket.com/citizen-search-citation.aspx or 1 800-989-2058
• Notice of Pendency Releases: 760-955-5104 or email Enforcement@victorvilleca.gov
• Pay Enforcement Cost Recovery: 760-955-5104 or email Enforcement@victorvilleca.gov

The table below provides a comprehensive list of services and expected service to our residents

Following the County’s order allowing “permissive recreation,” Green Tree Golf Course will reopen, April 25. Golfers will be required to practice social distancing and public health hygiene and wear a face covering. Play will be limited to twosomes; and only one person per golf cart. The Golf Course will follow CDC Guidelines that require additional sanitizing of carts and surfaces and commonly-touched items. Food will be sold by takeout only. Contact Green Tree directly at (760) 245-4860 with questions and to request a tee time. Our other City parks remain closed until we can enact additional precautionary measures to protect our community. We will have more information in the coming days. Please continue to take precautions to protect your health and to protect the most vulnerable in our community from COVID-19.

Bid/Proposal Submissions & Bid Openings

As of today, all Bid due dates both formally and informally are still in effect and will take place. For those sending their bids/proposals via Fed-Ex, UPS, or other carriers; the City is still accepting deliveries from delivery companies. For those contractors wanting to hand-deliver their bids/proposals to City Hall, please call (760) 955-5000 when you arrive at the front entrance of City Hall; and staff will come to the door to accept and date-stamp your bid/proposal submittal.

Formal bid openings that are read aloud publicly, will be live streamed on the City’s YouTube channel http://www.youtube.com/CityofVictorville. If you have questions during the livestream, submit your questions via livechat or by email to purchasing@victorvilleca.gov and we’ll answer your questions in the order they are received.

Should you have any questions, please contact the Purchasing Division at (760) 955-5085.

Remote/Online Customer Service Options

We offer convenient options for you to conduct business with us and process transactions remotely such as online and by-phone payment options.  Please consider using these systems:

• 24-Hour Access by Internet:  www.VictorvilleCA.gov
• Utility Bill Pay-By-Phone (available 24/7):  (760) 955-5001

PAYING A BILL

The City has several options available to ensure our customers are safe and compliant with State mandated social distancing while paying your utility bills.

• Pay your bill online via the City’s website at: www.victorvilleca.gov/i-want-to-
• Pay your bill over the phone by calling: (760) 955-5001 and follow the instructions given
• Pay your bill by dropping it off at City Hall and utilize our drop-box available at the double door entrance to City Hall. Staff will be monitoring the drop-box every hour for bill payment processing.

START NEW WATER AND/OR SANITATION SERVICE

Customers can utilize the city’s website at: www.victorvilleca.gov/i-want-to-
and click on “start” water service or trash service. Print the form, fill out and email to customerservice@victorvilleca.gov and a customer service representative will email you back to complete the process.

CONTRACTORS NEEDING TO PAY A DEPOSIT FOR A CONSTRUCTION METER

Contractors can utilize the city’s website at: www.victorvilleca.gov/government/city-departments/administrative-services/finance/customer-service and “click” on Fire Hydrant Construction Meter. Click on the “Fire Hydrant Construction Meter Application”, print the form and fill out completely. Call customer service at: (760) 955-5001 and a customer service representative will instruct you on paying your construction meter deposit. Once payment is complete, water staff will contact you from the information on your application to complete the process.

UTILITY PAYMENT ASSISTANCE

If you have not paid for your City Utilities during COVID, we want to work with you on a repayment plan to help you get back on track.  Contact our customer service department at (760) 955-5001 today.  

 STATE AND FEDERAL ASSISTANCE PROGRAM

If you need assistance paying down any remaining water debt, you may be eligible for other State or Federal assistance programs. One of those programs is the Low Income Household Water Assistance Program (LIHWAP), which will be administered through the California Department of Community Services and Development (CSD), and is scheduled to begin May 2022. For more information on LIHWAP and to learn more about the eligibility requirements, visit their website.