FAQ's

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  • Why did my rental property inspection fail?

    The inspection failed due to the noted violations listed in the inspection report that was mailed to you.  
  • My initial rental property inspection failed. What should I expect next?

    Not to worry!  You will be notified via mail and given time to address the conditions that caused your inspection to fail.  No sooner than 30 days later, the Code Compliance Officer will reinspect your property at no additional charge.   If the property passes, your Business License will be issued and mailed to you.   If it continues to fail, the case will be transferred to the Code Compliance Department for additional compliance efforts.
  • I have a State of California Seller's Permit. Do I still need a Victorville Business License if I plan on doing business in Victorville?

    Yes, a Business License is required to conduct business in the City of Victorville.  Your Seller's Permit will need to reflect your business address on it.  
  • I am no longer doing business in Victorville, what do I do with my Business License?

    If you are no longer doing business in Victorville, please complete and submit the Business License Cancellation Form located on the License Changes and Cancellations page under the Business License Division webpage.
  • I sold my rental property, what should I do with my Business License?

    If you have sold your rental property, please complete and submit the Business License Cancellation Form located on the License Changes and Cancellations page under the Business License Division webpage.
  • Do I need a Business License for a rental property?

    Yes, all rental properties require a Business License.  One Business License is required for each property/parcel.  
  • Do I need a Business License for a home-based business?

    Yes, home-based businesses require a Business License AND a completed and signed Residential Business Use(s) Acknowledgement form.  The Residential Business Use(s) Acknowledgement form can be found on the In-City Businesses page under Additional Forms, and it is also a clickable link on the last page of the Business License online application.
  • How do I update my Business License mailing address?

    If you need to update your business license mailing address, please visit the License Changes and Cancellations page under the Business License Division webpage.  There you will find a form to download, complete and return to the Business License Division for processing.  Once we have updated your Business License, we will mail you an updated copy.
  • How do I pay for or renew my Business License online?

    You will need to register as an online system user through our Citizen Self Service webpage. 

    Once you have registered, you must email the Business License Division (businesslicense@victorvilleca.gov) with your exact name and email address you used to register.  Please also include the Business License number and/or business address and/or invoice number that you need to be linked to.

    Once we have linked you to your invoice, we will let you know by email and you will then follow the below instructions: 

    -        Return to the CSS main page (www.victorvilleca.gov/applyonline).

    -        Click on the “Pay Invoice” tile. 

    -        Login to your CSS account.

    -        If the amount listed is what you want to pay, click “Add To Cart”. On next screen, click “Checkout”. On next screen, enter card information and click “Pay Now”.

                                                    OR

    -        Click on “View My Invoices” to see a list of all invoices linked to your account. Select the invoice(s) you would like to pay. Click “Add To Cart”.  Click “Checkout”. Enter card information and click “Pay Now”.

  • How do I cancel my Business License?

    Complete and submit the Business License Cancellation Form located on the License Changes and Cancellations page under the Business License Division webpage.
  • How do I obtain MDAQMD approval for my business?

    When applying for a Certificate of Occupancy, Mojave Desert Air Quality Management District (MDAQMD) approval is required.  Simply fill out the MDAQMD Clearance Form, then submit the form to MDAQMD's office for approval (their contact information is available on the form).  The approved form can then be submitted to the Building Department via email at inspection@victorvilleca.gov.
  • Does my business need a Certificate of Occupancy?

    A Certificate of Occupancy, along with a Business License, is required for every business operating commercially within the City.   Anytime a new business opens, or an existing business changes location within the City, changes business use, or changes the square footage occupied, a new Certificate of Occupancy is required.  To apply for a Certificate of Occupancy, log in to the City's Citizen Self Service Portal to submit your application. 

    The only exception to the requirement of a Certificate of Occupancy is if the business is sharing space with an existing business which holds both a valid Certificate of Occupancy and Business License. 

    If you believe your business is sharing space with another business, please contact the Building Department at (760) 955-5100.

  • Can I apply for a Business License online?

    Yes, you can now apply for a Business License online.  We actually no longer accept paper applications.  Please visit the Citizen Self Service webpage to get started.
  • When completing the Rental or Contractor Business License Application online, what address do I use for my physical address?

    For Rentals: 

    Click on "Search" to find the physical location of the rental property and select the address type as “Physical” (required).  If you have a different mailing address, repeat the process and select the address type as “Mailing”.

    For Contractors: 

    Since the physical location of your business is out-of-city, select “Manual Entry” to enter your business’s address and select the address type as “Physical” (required).  If you have a different mailing address, repeat the process and select the address type as “Mailing”.

  • When entering in the Contacts for my Rental or Contractor Business License Application online, how do I change the Contact Type from "Applicant" to "Business Owner"?

    By default, the person logged in and completing the application is the "Applicant".  You must add at minimum an additional contact type of “Business Owner – Primary”, even if it is the same person.  Click “Add Contact” to search for and add additional contacts.