To stop service, call customer service at (760) 955-5001 during normal business hours or complete the Stop Service Request Form and email to customerservice@victorvilleca.gov. You may also fax your request to (760) 269-0023.

All request to stop service can be processed as early as the next business day. If emailing/faxing your request, please confirm receipt of your request by contacting our office during regular business hours. 

Property owners will continue to bill minimum monthly service charges for water, sewer, storm drain and hazardous waste regardless of water service being on or off at the meter per Resolution VWD 13-001 Section 5. Administration of Customer Accounts 5.01. Charges. Charges shall begin when a water, reclaimed water, storm drainage, or wastewater (sewer) utility service is made available and/or connection is installed, and shall continue until the utility service connection is removed or no longer available. Solid waste (including recycling) charges shall begin when a premise is occupied and shall continue until the premise is no longer occupied. 

Please note that all documents require a signature. Electronic or e-signature is not accepted.